1.
When scheduling a call what is the duration that you may schedule it into the future?
2.
What language do we speak on all calls across all campaigns?
3.
When is a call considered ready to Qualify (send to our client) ?
4.
If a client indicates that they are not interested, what is the first approach you should take?
5.
What is the most important factor when generating a lead?
6.
POPIA allows us to see what information on the lead screen?
7.
What information is vital for me to send to my manager if I have a query on a lead?
8.
What Channel do we use to escalate your challenges regarding your calls or queries?
9.
If the client is not interested in the product and want’s a different product, what do you do?
10.
When your customer is interested and meets all the requirements, how do you disposition that call?
11.
What platform do we use for communication?
12.
What are you supposed to do when your client is driving?
13.
Your customer is in hospital how do you handle that objection?
14.
On Sanlam, what is the age group?
15.
On Tac 1Life which benefit is incorrect
16.
When dialing Sanlam Indie what is the correct introduction to be used?
17.
What is the qualifying Clientele Legal income?
18.
When dialing Clientele Hospital what is the correct introduction to be used?
19.
On 1Life Life what is the qualifying age group?
20.
Why is it important to give benefits of a product?
21.
If the client says I’m not interested. How do you handle that objection?
22.
Client doesn’t know the person you calling for, what do you do?
23.
How do you handle a rude a customer?
24.
In all campaigns what income does not qualify?
25.
What time are you required to be logged on to our systems in the morning?
26.
What do you need when searching for a lead?
27.
If you want to listen to other agents calls, what process needs to be followed?
28.
If a client can’t speak English, how do you handle the call?
29.
What other divisions do we have in our Group?
30.
What process needs to be followed to send a lead to another division?
31.
If a disposition is not on a lead and it would make sense to have it, what process do you follow?
32.
If we have a POPIA complaint what is the process you are required to follow?
33.
If you dispute the ruling a QA makes on a call, what process is to be followed?
34.
If you have a salary query, who do you email?
35.
If your rocket chat is down, what process needs to be followed and how would you communicate with your Manager?
